Supportconditions
Supportcontract without guaranteed hours:
In order to obtain support from Remedy IT it is necessary to sign a supportcontract which you can download from our website. Only the hours used for the issues you report will be invoiced.
Supportcontract with guaranteed hours:
In order to obtain support from Remedy IT with a guarantee of a certain amount of support capacity per month, it is necessary to sign a supportcontract stating the guaranteed hours, in blocks of 8 hours. In this case the issues are handled with higher priority. Invoice will take place at the end of each month with a minimum of the guaranteed hours.
For both supportcontracts the price/hour will be € 75.00, excl. Dutch VAT. Payment within 30 days.
The Supportcontracts with a guaranteed number of hours are closed for one year. Contact us for special offers on Supportcontracts shorter than 1 year or longer than 1,5 year.
For support questions please use the problem report form that you can find in the ACE package in the ACE_wrappers directory.
After commencement of the Support Contract please send your questions regarding support by e-mail to:
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